Ongoing Support
We don’t disappear after go-live. We support and manage your network for the long run.
We provide a 24×7 Help Desk for support, monitoring, proactive management and maintenance. Your network is engineered in Australia, and our regional Managed Services Hub in Manila provides round-the-clock monitoring and support. The help desk is run by our own team and is accessible via our secure portal, email and phone.
We deliver end-to-end ongoing support solutions with road maps to ensure you get the most out of your investments. Our quality assurance system ensures that everything we do to support you is internally documented.
As part of our professional services, we offer the following ongoing support:
- Ongoing maintenance of your vendor agreements.
- Regular meetings with your team, network health checks and straight technology advice.
- Continuous improvement as your needs and technology change.
- The supply of further equipment, including installation roll-out projects, equipment updates or even one-off projects.
- Access to a 24×7 Help Desk for support, monitoring, management and updates of software maintenance.
We stay close to our vendors and to what is changing in the technology, so the advice and support you get keeps pace with your network long after the project is finished.
Get Started“Affinity Blue were recommended to us by industry peers to design and uplift our entire wired and wireless infrastructure end to end. They did not disappoint and I will definitely use again”
– Glen, IT Manager