Aged care provider Case Study

The situation

An Australian aged care organisation seeks to provide their elderly residents living in Victoria and Tasmania the ability to live the life they want. However, their existing guest WiFi system was not user-friendly nor accessible to the residents, requiring them to undergo a complex onboarding procedure involving multiple submissions and layers of approval. That often resulted in long wait times, with some residents waiting days or even weeks to gain internet access.

“For elderly Australians living in aged care facilities, a reliable internet connection is more than just a convenience – it’s an essential part of staying in touch with loved ones and maintaining quality of life,” said Simon Hayward, Managing Director of Affinity Blue. “But each site was set up in such a way that made the whole process inaccessible for their end users, discouraging residents from using on-site facilities.”

These issues were amplified during the pandemic, when lockdowns made digital connectivity even more vital for residents. And aside from the poor user experience, their technical setup also posed challenges. The guest WiFi, meant for residents’ daily use, was tethered to strict corporate network access policies, restricting site access and forcing elaborate login procedures to prioritise compliance – often at the expense of residents’ freedom online.

Recognising the urgent need for a better system, the aged care provider reached out to Affinity Blue for assistance. They had worked with Affinity Blue before on another site and hoped that their engineers would be able to deliver a similar streamlined solution for their residents.